Imagine if a vengeful IRS agent could levy three hefty new taxes against you -- taxes that apply only to your organization. You would mobilize everything you had to fight it. But a handful of toxic managers in your organization do this every day. The "toxic manager tax" has the same effect as polluter fines or carbon emissions tax -- money off the bottom line.
The Cost of Poor Performance
The first toxic manager tax bill arrives in the form of poor performance from the team. The cost of this tax is easy to calculate once you understand that toxic managers usually blame the employees for everything.
To calculate your tax bill, listen to the sum total of complaints a manager has about the employees in the department, and add up their reported underperformance (as reported by the manager). The resulting cost is your "poor performance tax."
The Cost of Employee Turnover
The second tax bill is a bit less obvious. It works on the same principle as the first one (that employees are always to blame). But it happens so slowly that you scarcely notice it.
This is the "employee turnover tax." Turnover is like a train wreck that takes 18 months to happen. For most, it only looks like a problem when the employee finally quits. But the disaster started long before that. The usual story is one of bad luck — the former employees get the blame, while the toxic manager just happened to hire a series of bad people. But unlike a train wreck, there is rarely investigation into the root cause of the turnover disaster.
The cost of turnover is becoming more visible — surveys increasingly show that employee retention has risen tobecome a top concernof senior managers. When the job market is weak, people might stick around for the sake of their mortgages. But in the current job market, it does not take much toentice people to leave.
The Cost to Your Reputation
The third tax bill is really sneaky — the "poor reputation tax." It’s invisible to most people inside your organization, but highly visible to everyone outside the organization. A few years ago, no one outside the company had any ideahow toxic some managers could be. But now, employer reputation sites like Glassdoor have hit critical mass. Toxic managers are being called out, publicly.
Public accountability makes your recruiting far more difficult. More people drop out of the interview process, and fewer people accept your job offers.
Until youfix your employer reputation, you’re going to spend more time and energy recruiting, and you’ll probably need to pay more to attract top people. Worse, this you continue paying this tax long after you’ve fixed the problem. The Internet never forgets.