I’ve seen careers stalled and sometimes ended by someone’s inability to make a clean apology. Here is some great advice about apologies from Connie Dieken, writing for The Huffington Post. “An effective apology can influence others, mitigate damage and maybe even bolster your credibility in the long run,” she writes.
The trick is to understand the art of the apology and follow the right steps. She offers three steps to generate goodwill through contrition:
“After a decade as an executive coach,” writes Dieken, “I've learned that the key to a successful apology is to handle it as swiftly, sincerely and directly as possible.” But what if it's not a company problem? What if it's your own interpersonal error, such as a misunderstanding with someone on your team, that requires an apology? The same three steps apply, but add these:
“Let's face it -- we're all human,” says Dieken. We're all prone to messing up from time to time. When that happens, tackle it head-on with honesty and grace.
Topics: Career Advice
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