I met with Alice Waagen, the president and founder of Herndon-based Workforce Learning to discuss performance management -- the toughest part of being a manager.
What do most managers get wrong about performance management?
Providing consistent negative feedback is the main issue, as most managers are naturally uncomfortable with those conversations. For many companies and managers, performance reviews only consist of an annual appraisal, typically linked to a salary action. Many managers treat these as the only time to provide guidance. That's nowhere near often enough - feedback needs to be provided throughout the year. Otherwise it’s all saved up until a situation is egregiously messed up, and they’re forced into a painful meeting to provide a backlog of negative feedback.