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Dealing with conflict in the workplace

Posted by Brooke Lockhart on March 21, 2012

You may love your new job, but there are inevitable conflicts — with co-workers, with supervisors, with customers — that can affect how you feel during the workdays.  You have the power to resolve these conflicts.  A book by Vivian Scott, “Conflict Resolution at Work,” part of the” Dummies” series, offers some very smart tips.

Consider your perspective: Dealing with a persistent difficulty can become part of your daily routine. Reassess your point of view.  See if you can find a learning opportunity in the situation.

Change your responses:  Find ways to respond that don’t escalate your anxiety.

Think about your role in the conflict:  Ask yourself, “What have I said or done that has kept this going?”  Be honest, and change your approach.

Alter your expectations: Your frustrations will decrease when you stop holding others to standards they don’t know they are being measured against.

Figure out how to process emotions:  talking it out, keeping a journal, writing letters you’ll never send or having a vigorous workout are productive ways to process emotions.

Make plans for the future: Your plans may include leaving your current job, or you may decide that staying is the best thing. Knowing what you want for your future helps you look past current problems.

Your investment: Spend less time thinking about the conflict, talking about it and engaging in it.  Let it go.

Consider your character:  Don’t give anyone the power to make you behave in a way that is contrary to who you really are.  Show your best side — always.

Topics: Career Advice